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<div class=cstitle>Returns</div><br/>

 <div class=xd><a class=xbt name=t00 href="#t00" onclick="sha('a00');"><b style='color:blue;'>&#8226;</b> Incomplete Order / Missing Accessories</a></div>
 <div id=a00 style="display:none;">
 <fieldset>
 <div class=cadr3>
  We apologize for the inconvenience with your order. If you feel the order you have received is incomplete, or the package content does
  not match with the content stated in the Item Description given at the time of purchase, please email in full detail to:
  <a class=bbt href="mailto:returns@compuvest.com">returns@compuvest.com</a>
 </div>
 </fieldset><br/><br/>
 </div>


 <div class=xd><a class=xbt href="http://www.compuvest.us/rma/custom/rmastatus.aspx"><b style='color:blue;'>&#8226;</b> Check Return Status</a></div>

<div class=xd><a class=xbt name=t1 href="#t1" onclick="sha('a1');"><b style='color:blue;'>&#8226;</b> Make a return request</a></div>
<div id=a1 style="display:none;">
<fieldset>
 <div class=cadr3><br/>
<p align=center><b>Compuvest.com Policy & Agreement / Terms & Conditions</b></p>

<p><b>Step 1: Read the Return Policy</b></p>
&nbsp;&nbsp;&nbsp;&nbsp;Before beginning the return process we STRONGLY advise you to read the Compuvest.com return
 <a href="<%= application.getInitParameter("info") + "Returns.jsp#t3" %>">Policy</a>.
 New retail Items (sold in original retail boxes) are covered by the manufactures' warranty - they must be returned directly
 to their manufacturer.
 <a href="<%= application.getInitParameter("info") + "Manufactures.jsp" %>">Technical support</a>
 for many of the products sold by Compuvest.com is available from their manufacturers.

<p><b>Step 2: Check Your Return</b></p>
&nbsp;&nbsp;&nbsp;&nbsp;ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING.
 All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must
 be included in the original packaging, as provided by the manufacturer. A return will not be processed in the event ANY items
 included in the original shipment to you are not present in the returned package. Compuvest.com will NOT HONOR a return in
 the event that an item is improperly packaged, altered, or physically damaged.

<p><b>Step 3: Request an RMA online</b></p>
&nbsp;&nbsp;&nbsp;&nbsp;Fill out our form (available after you click <b>"I Agree"</b> button at the bottom of this page)
 to request a Return Merchandize Authorization (RMA) number. Returns will not be accepted at our warehouse without a valid RMA number.
 RMA numbers will expire 14 days after the date of issue. Any return we receive without an RMA number will be documented and returned to you.

<p><b>Step 4: Ship and Insure Your Return</b></p>
&nbsp;&nbsp;&nbsp;&nbsp;You MUST make sure the RMA number is visible on the shipping label on the returned package
 (not on the retail box). We STRONGLY recommend that you insure the package you are returning. THIS IS FOR YOUR PROTECTION,
 in case the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with
 "proof of delivery." Compuvest.com shall not be responsible for items returned that are lost or damaged in transit.
 You can check your RMA status
 <a href="http://www.compuvest.us/rma/custom/rmastatus.aspx"><b>online</b></a>.

<p>If you have a question send an email to: <a href="mailto:returns@CompuVest.com">returns@compuvest.com</a>.</p>

<%@include file="./incl/returns2.incl" %>

<table align=center>
 <tr>
  <td><a class='btgr hbl1' href="http://www.compuvest.us/rma/custom/request.aspx">I Agree</a></td>
  <td>&nbsp;</td>
  <td><a class='btgr hbl1' href='#'>I Disagree</a></td>
 </tr>
</table><br/>

 </div>
</fieldset><br/><br/>
</div>

 <div class=xd><a class=xbt name=t3 href="#t3" onclick="sha('a3');"><b style='color:blue;'>&#8226;</b> Return policy</a></div>
 <div id=a3 style="display:none;">
 <fieldset>
  <div class=cadr3>

<%@include file="incl/returns2.incl" %>

 </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t4 href="#t44" onclick="sha('a4');"><b style='color:blue;'>&#8226;</b> Warranty</a></div>
 <div id=a4 style="display:none;">
 <fieldset>
  <div class=cadr3>

<%@include file="incl/returns1.incl" %>

 </fieldset><br/><br/>
 </div><br/>

 <div class=cstitle>Common Return Questions & Issues</div><br/>

 <div class=xd><a class=xbt name=t6 href="#t6" onclick="sha('a6');"><b style='color:blue;'>&#8226;</b> Need technical support?</a></div>
 <div id=a6 style="display:none;">
 <fieldset>
  <div class=cadr3>We do not provide technical support or assistance. If you need help with installation or product
   configuration, we recommend you searching the Internet.
   <a href="<%= application.getInitParameter("info") + "Manufactures.jsp" %>" style="text-decoration:none;color:blue;">Manufacturers links</a>
   page is a good place to start your research.
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t7 href="#t7" onclick="sha('c12');"><b style='color:blue;'>&#8226;</b> Product I received is not as advertised</a></div>
 <div id=c12 style="display:none;">
 <fieldset>
  <div class=cadr3>
   <b>If you received a product that has been misrepresented, there are 2 options (please read carefully):</b><br/><br/>
    1. Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers
    we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product
    even though you are not happy with it, <b>please click on the button below to fill out a special form to request a
    discount</b>. It will get transmitted to the customer service department immediately and you will get a response within
    the next business day. Please note, all requests are subject to verification.<br/><br/>
    <center>
     <div class=dbbt2><a class=bbt2 href="mailto:OrderProblem@compuvest.com?subject=The product I received is misadvertised.&body=Dear CompuVest, The product I received is misadvertised. I do not want to return the product at this time, but would like to get a discount in order to keep the product.%0d%0aMy Order Confirmation Number:%0d%0aCompuVest SKU Number:%0d%0aProduct Description:%0d%0aI expected to receive:%0d%0aInstead I received:%0d%0aI request a discount for this particular item in the amount of : $ ___  per unit%0d">Take me to the form to obtain a discount</a></div>
    </center><br/>
    2. If you still would like to return the product, please <b>fill out the
    <a href="http://www.compuvest.us/rma/custom/request.aspx" style="text-decoration:none;color:blue;">Return Request Form</a>.</b>
    When the product is received by CompuVest and determined to be in fact misrepresented, <b>CompuVest will refund the
    FULL price of the product including original shipping charges.</b> There is no need to contact customer service to get
    a full refund, as it will be automatically taken care of upon the receipt of the product.<br/>
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t8 href="#t8" onclick="sha('a7');"><b style='color:blue;'>&#8226;</b> How do I exchange a defective item?</a></div>
 <div id=a7 style="display:none;">
 <fieldset>
  <div class=cadr3>If the item you received is defective please fill out the
   <a href="http://www.compuvest.us/rma/custom/request.aspx">Return Request form</a>
   to send it back. There is an option for claiming the item defective in the process of your return request. There is no
   need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the
   return request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to
   these rules.
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t9 href="#t9" onclick="sha('a12');"><b style='color:blue;'>&#8226;</b> I need an advanced replacement shipped to me</a></div>
 <div id=a12 style="display:none;">
 <fieldset>
  <div class=cadr3>You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more
   details, visit our
   <a href="<%= application.getInitParameter("info") + "Returns.jsp" %>">Return Policy section.</a>
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t10 href="#t10" onclick="sha('a8');"><b style='color:blue;'>&#8226;</b> I need to correct a shipping problem</a></div>
 <div id=a8 style="display:none;">
 <fieldset>
  <div class=cadr3><b>Please click on the button below to fill out the form, it will get transmitted to the customer
   service department immediately and you will get a response within the next business day. Please use a sample invoice
   below for your reference when filling out the request:</b><br/><br/><br/>
   <center>
    <div class=dbbt><a class=bbt href="mailto:OrderProblem@compuvest.com?subject=I need correct a shipping problem&body=Dear CompuVest Customer Service! There is a problem with the shipping service. Please use information below to fix it.%0d%0aMy Contact email:%0d%0aMy Order Confirmation number:%0d%0aOrdered Shipping type:%0d%0aProvided shipping type:%0d%0aDescribe the problem:%0d">Take me to a request</a></div>
    <br/><br/>
    <img src="../images/finalInvoice.png"/>
   </center><br/><br/>
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t11 href="#t11" onclick="sha('a9');"><b style='color:blue;'>&#8226;</b> I need manufacturer support contacts</a></div>
 <div id=a9 style="display:none;">
 <fieldset>
  <div class=cadr3>
   <center>Please visit our
    <a href="<%= application.getInitParameter("info") + "Manufactures.jsp" %>" style="text-decoration:none;color:blue;">List of Manufacturers</a>
    to find the contact you need.
   </center>
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t12 href="#t12" onclick="sha('a10');"><b style='color:blue;'>&#8226;</b> What is the replacement time frame?</a></div>
 <div id=a10 style="display:none;">
 <fieldset>
  <div class=cadr3>
   <ol>
    <li/>Typically all returns are processed by the RMA department within 10 business days from the receipt of the product.
    <li/>Restocking fee for either non-defective, unused or unopened items returned within 30 days is 15%. This includes
     customer's wrong product orders. After 30 days defective items will be replaced, and not refunded. Shipping charges
     are non-refundable.
    <li/>Compuvest reserves a right to make a decision based on test results whether to send a replacement or repair the
     product (by sending it to manufacturer) or process the refund.
    <li/>Compuvest will not accept products for return that have been physically damaged, burned, abused, misused,
     neglected, repaired or modified. All other items carry <nobr>1-year</nobr> warranty effective as of invoice date.
     For other products found to be abused, mishandled, or altered, all warranty will be voided.
   </ol>
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t13 href="#t13" onclick="sha('a11');"><b style='color:blue;'>&#8226;</b> How does the extended warranty work?</a></div>
 <div id=a11 style="display:none;">
 <fieldset>
  <div class=cadr3>
   We cover <b>all new hardware products</b> (except unboxed CPU) with 1-year warranty unless it is specified otherwise.
   An <b>EXTENDED 3-year warranty can be purchased for only 10% of the purchase</b>, just by checking the
   "EXTENDED WARRANTY" box in your shopping basket. <b>New unboxed CPUs normally have 14 days functional warranty and
   can be covered for 1-year with the "EXTENDED WARRANTY."</b><br/>
   <b>What does "EXTENDED WARRANTY" cover?</b><br/>
   Automatic upgrade from 1-year to 3-year warranty on all hardware (except CPUs), unless specified otherwise.<br/>
   Automatic upgrade from 14-days warranty to 1-year on all unboxed CPUs.<br/><br/>
   <b>What does <font color=red>NOT</font> "EXTENDED WARRANTY" cover?</b><br/>
   Special items with a limited time warranty such as "Close Out" products, refurbished, returned from customers, and used.<br/><br/>
   A Wall Street Journal survey found that the average age of computers in 1998 was 2,2 years, while in 2002 this number is
   projected to be 3,3 years. This means that we use our computers 50% longer then we did just 5 years ago. We hope that
   this new service will help our customers to increase reliability of the equipment purchased from CompuVest.
  </div>
 </fieldset><br/><br/>
 </div>

 <div class=xd><a class=xbt name=t14 href="#t14" onclick="sha('a13');"><b style='color:blue;'>&#8226;</b> Cannot find an answer on this page?</a></div>
 <div id=a13 style="display:none;">
 <fieldset>
  <div class=cadr3>Please help us to make this site better. Email our
   <a href="mailto:info@compuvest.com?subject=I cannot find an answer on CompuVest web site&body=Dear CompuVest, I am not able to find an answer on CompuVest web site, please help.%0d%0aMy Order Confirmation Number (if available):%0d%0aProblem Description:%0d " style='text-decoration:underline;color:blue;'>Customer Service</a>
   with the question and we will respond to you promptly. If we think the question will help customers like you, we will
   publish the answer on the web site.
  </div>
 </fieldset><br/><br/>
 </div>
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